Privacy Policy

Last updated: September 2026

This Privacy Policy describes how Trackpanda Textiles ("we", "us", "our") collects, uses, discloses, and protects personal data when you use our website. It should be read together with our Terms of Service.

This Policy is framed with reference to the Digital Personal Data Protection Act, 2023 ("DPDP Act") and other applicable Indian laws.

1. Information We Collect

We collect information to provide a better shopping experience for you.

Information you provide directly:

Contact Details: Your name, mobile number, email address, and delivery addresses when you register or place an order.
Account Information: Details like your wishlist, past orders, and shopping cart.
Communications: Any support requests, emails, or messages you send to us.

Information collected automatically:

Technical Data: Your IP address, browser type, device information, and interaction with our website.
Cookies: We use cookies to keep you logged in and to remember your preferences (like the items in your cart).

Information we DO NOT collect:

We do not store your credit card, debit card, or net-banking credentials. Payment processing is handled by secure, PCI-DSS compliant third-party payment gateways.

2. How We Use Your Information

We use your data for the following purposes:

To create and maintain your account securely.
To process, fulfil, and track your orders.
To process payments and issue refunds.
To communicate with you regarding your orders (e.g., shipping updates).
To send you promotional communications (only if you have opted in).
To detect, prevent, and investigate fraud or abuse on our platform.

3. Sharing of Information

We do not sell your personal data. We share it only with trusted third parties necessary to fulfil your order:

Delivery Partners: We share your name, delivery address, and contact number with courier services to complete your delivery.
Payment Gateways: Payment details are passed securely to our payment processors to authorize transactions.
Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.

4. Data Security

We maintain reasonable security practices and procedures to protect your data. All data transmitted between your browser and our servers is encrypted using industry-standard HTTPS/TLS. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only for as long as your account remains active or as needed to comply with our legal, tax, and accounting obligations.

6. Your Rights

Under the DPDP Act, 2023, you have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate information.
Request erasure of your data (subject to our legal retention requirements).
Withdraw consent for marketing communications.

To exercise any of these rights, please contact our support team.

7. Contact Us & Grievance Redressal

If you have any questions, concerns, or grievances regarding how we handle your personal data, please reach out to us:

Email	sales@trackpanda.com
Phone	+91 87225 72632
Address	73, Pillaiyar Kovil Street, Velayuthapuram, Aruppukottai, Tamil Nadu, India 626101